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Questions About Billing

Question: Why am I receiving more than one bill for the same surgery? 
Answer: There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

1. Upland Outpatient Surgical Center
2. Your Surgeon's Office
3. Your Anesthesiologist
4. Any Pathology required

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Question: What type of credit cards do you accept?
Answer:
We accept all major credit cards such as Visa, Mastercard, American Express and CareCredit.  You are welcome to use the CareCredit website at: www.carecredit.com to pre-apply for their services before your date of surgery.

Question: When should I expect my first bill?
Answer:
We will bill you any balance due after your insurance company has paid your claim.  There may be a delay if your insurance company has paid us incorrectly and we have re-submitted your claim for a corrected payment and allowance determination.

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Question: Do you charge interest?
Answer:
No


Question: Are we able to set up a payment plan?
Answer:
In some cases of financial hardship; however, we expect all balances to be paid in full within 90 days of the date of surgery.

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Question: What is included in my bill?
Answer:
  We are dedicated to reducing the cost of your medical care.  In fact, we do not itemize invoices since most procedures have established charges.  You will receive separate invoices from your Surgeon, Anesthesiologist and possibly pathologist.  Some specialty items may require additional charges.

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Question: What is your credit and payment policy?
Answer:
Credit and Payment Policy
Full payment is due within 90 days of your surgery.  Elective and cosmetic surgery procedures must be paid in full 5 days before your surgery. 

We strongly encourage you to personally contact your insurance company about your upcoming surgery.  It is mandatory that YOU, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date.  You may be penalized by your insurance company if you don’t follow your policy guidelines.  You must understand what your benefits cover and how this may affect you financially.

We will submit insurance claims for you. We may request that your deductible and co-pay amounts are paid on or before the day of surgery. You will receive notice from us regarding the amount to pay. Self pay accounts are asked to pay the total amount entirely prior to surgery. In cases of financial hardship, you will be asked to sign a financial agreement keeping in mind that all balances must be paid within 90 days of the date of surgery.

Private Insurance
Your co-pay amount is due on or before the day of surgery. We will submit your bill directly to you private insurance company. A bill will be sent to your secondary insurance upon receipt of payment or denial from your primary carrier. If you do not have secondary insurance, a bill will be sent to you for any unpaid amount. We must make a copy of any and all insurance cards you have at the time of your check in.

If you anticipate difficulty in paying your bill within the 90 day period please let us know immediately. 

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